Cleaning FAQs

  • Cleaning FAQs

    Here are some of the many frequently asked questions we often get asked about our carpet and upholstery cleaning service:

    What areas do you cover - how far do you travel?

    ProSteamUK provide a high quality carpet and upholstery cleaning service covering up to a 10 mile radius of Aldershot in the following areas:

    • Guildford
    • Farnham
    • Fleet
    • Farnborough
    • Camberley 
    • Basingstoke
    • Aldershot

    and all the surrounding areas of the Surrey, Hampshire and Berkshire borders.

    What should I do if I spill liquids on my carpet or upholstery?
    • First thing is not to panic! Locate a white clean towel and gently blot the area – DO NOT RUB – regularly turning the towel until the liquid has transferred from the carpet to the towel.

      A spotting solution may be required to ensure removal of colourings. Again, use the above technique and blot – do no rub!

    What about drying times?

    Using professional cleaning techniques, we can achieve excellent results without over wetting the carpets. We open all windows front and back to allow air to circulate in the rooms and the level of soil in the carpet will determine on the amount of water used to rinse. We can use high power air movers which can cut drying times down dramatically. On average carpets take around 2 hours to dry (upholstery can take longer).

    How often should I have my carpets cleaned?

    We recommend a deep clean every 12 months for the average family home. For commercial carpets, we recommend every 4-6 months where there are heavy traffic areas and soilage.

    My kids are allergic to cleaning detergents?

    We use sensitive cleaning methods – we clean using eco-safe, non-toxic, 100% natural, plant-derived cleaning agents.

    Can you work out of hours if I have an emergency?

    Yes, we offer emergency carpet and upholstery cleaning, covering a 10 mile radius of Aldershot. However, a minimum callout fee is charged. Call 01252 319391 or 07765 606040 for more details.

    What are your rates - how much does it cost?

    Prices will vary depending on the job in hand as each job is unique and different from the next. Call today for an estimate or to arrange a visit.

    What are your payment terms?

    Once the job has been completed we expect to be paid immediately unless special arrangements have been made. We accept cash, debit and credit cards and online bank transfer payments via Pay-a-Trader and iZettle.

    Are you fully insured?

    Yes, we have full public liability and accidental damage insurance.

    Is your work guaranteed?

    Yes, however, we never make false claims to remove all stains, as in some cases carpets and upholstery can be stained for life depending on the source. We do guarantee however to significantly improve the appearance of you carpet or sofa which is realistic.

    Is there anything I need to prepare before you arrive?

    We ask for any breakables to be removed from the rooms we will be working in. Also, please make sure you have plenty of hot running water for our machines. Movable objects like plant pots, tables and ornaments would need to also be removed. A room full of clutter will slow our technicians down, the clearer the room the faster we work!

    If heavy objects like beds and sofas need moving please let us know before we arrive, in most cases we don’t charge extra to move furniture. Don’t worry about vacuuming – that’s all part of the service we provide!

    I was told that carpets get dirtier quicker after they have been cleaned?

    In some cases this is true and this is because the carpet has been cleaned using detergents which have not been correctly rinsed extracted from the fibres. The detergents act as magnets to soil and this is why we thoroughly rinse the carpet with a rinsing chemical which also stabilises the pH level leaving the fibres soft.

    My dog has urinated on my carpet, what do I do?

    Urine requires extraction so, unless you have a wet/dry vacuum which is also able to flush the carpet, you will need to call ProSteamUK, as the urine will also need to be neutralised using a specific treatment.

    I just got quoted a price and it was quite a lot cheaper that yours?

    You have to ask yourself why? If something sounds too good to be true then there has to be a catch? It comes down to the old saying… you get what you pay for.

    We base our prices on our quality, skilled workmanship and this is achieved by using the best training, chemicals and equipment available. We don’t cut corners or compromise when it comes to providing our customers with good service! We encourage the public to get several quotes and then decide what’s right for them.

    Lots of fly-by night carpet cleaners are available to clean your carpets and upholstery taking half the time to do the job and charging half the money, but most of these firms leave a trail of destruction and misery behind them!

    Our specialist carpet cleaning insurance policy covers public liability and accidental damage to your property.

    I got quoted a price of £50 to have my 3 piece suite cleaned, will you price match?

    No, because the average time it would take us to clean such a 3 piece suite correctly would be 4-5 hours!

    The hire machine in my local supermarket is only £30 - why would I pay more to have you clean my carpets?

    I think the question you really need to ask yourself is, if the hire machine was any good, why do professionals spend tens of thousands of pounds on their equipment? We offer a multi-stage cleaning process – vacuuming, spot cleans, pre-spray with brush agitation, hot water extraction, grooming and finally drying.

    Carpets are dry within a matter of hours compared to having to wait days because the hire machine actually over wets the carpet and is unable to recover the excess water.

    I only want my hallway carpet cleaned, I got a quote for £20. Will you match that?

    Sorry, but no. We have a minimum callout fee of £70, plus the cleaning cost.

    If we wanted out carpets cleaned on a regular basis, do you offer discounts?

    Yes, for example, if you had several rental properties and you needed the carpets cleaned fairly regularly we can work out a very reasonable price. Restaurants, Clubs and public houses can also benefit from our regular maintenance services.

    Do you offer discounts for single mothers and the unemployed?

    Sorry, no. Our rates are the same for all as we use the best quality cleaning products and equipment to achieve our high standards.

    We need our flat cleaned as we are at the end of our tenancy, just looking for the cheapest price possible?

    We are a specialist cleaning service and, unfortunately, unable to provide a budget service for End of Tenancy cleaning.

    Is it safe for my kids to play on the carpet after you have cleaned them?

    Our eco-safe carpet and upholstery cleaning agent will not harm people or pets making the carpets perfectly safe once cleaned.

    Last time I used someone I found on Facebook and my carpets were dirty again within weeks, will the same thing happen if we book you?

    This is called rapid re-soiling caused by detergent residues not being flushed from the carpet. We use a detergent-free cleaning product and hot, fresh water to flush out the dirt, much like rinsing shampoo from your hair. As a result your carpets will look and stay cleaner for longer!

    Moths have eaten my carpets - what can I do?

    You may not be able to repair the carpet but we can treat the infestation and prevent existing carpets from further damage.

    I have an allergy to dust and pollen, can carpet cleaning in my office help?

    Yes, daily vacuuming using the correct vacuum cleaners and low moisture maintenance carpet cleaning will definitely improve the air quality within the building and reduce the amount of airborne particles which can cause sneezing and coughing.

    We have a flu virus spreading through the office building, can carpet cleaning help to control the spread?

    Yes, regular maintenance cleaning which includes an application of a treatment to kill viruses can control the spread of infection.

    My office has carpet tiles, can these be steam cleaned?

    We only suggest using hot water extraction (steam cleaning) in extreme cases, if the carpet is heavily laden with dirt or if there has been a spillage. Carpet tiles take a long time to dry so we always clean them using encapsulation (low moisture carpet cleaning).

  • Still Need Help?

    Got a question?
    Call and ask Us!


    Get in touch if you have any questions about carpet & upholstery cleaning, would like to book an appointment or get a free no obligation estimate.

    Contact Us


    Call 01252 319391 or 07765 606040

    or send us a message or ask for a callback request and we’ll get back to you straight away.

    Emergency Callout


    Need someone out
    to clean right now?… or at an unsociable hour?

    We offer an Emergency callout cleaning service for those times you need help quick!

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  • Upholstery Cleaning FAQs

    Do you clean faux suede?

    Yes, this is fairly straight forward. We can produce great results.

    Our 5 year old DFS sofa was scotchgard protected from new, does that mean it’s stain resistant?

    No, any fabric protector will have limited protection against spillages, anywhere between 6 to 12 months depending on the amount of use.

    My sofa's been accidentally contaminated with urine, can you help?

    This depends on whether or not the base cushions are removable, in most cases the filling of the cushion will need replacing.

    Is it worth protecting fabric after cleaning?

    This depends on the fabric; we recommend protecting fabrics which are a blend of natural fibres such as cotton, linen and viscous. Fully synthetic fabrics are more stain resistant but can still benefit from an application of protector.

    How long will it take for my sofa to dry?

    Cotton, linen and other natural fibre fabrics typically take anywhere between 3 to 5 hours and synthetic fibres around 2 to 4 hours. Drying times are dependant on how dirty carpets are and how much flushing is required.

    Our dog shares the sofa and now it smells, can you help?

    The eco-safe product we use will kill bacteria and and odours on contact and will continue to work for up to 24 hours after cleaning!

    Is it safe for my kids to play on the furniture after you have cleaned them?

    Our eco-safe carpet and upholstery cleaning agent will not harm people or pets making the fabrics perfectly safe once cleaned.

    How often should we get the sofas cleaned?

    We recommend every 12 months, especially if children or pets share furniture.

    Car Interior Cleaning FAQs

    What about car seats, upholstery and interiors?

    We can clean and extract the most challenging of stains, accidental spillages and bad odours in most cars and vehicles.

    My child has been sick all over the car seats, carpets and upholstery?

    Apart from the awful smell, you’ll need to treat it quick to stop germs and bacteria taking hold. We offer a thorough deep clean and odour elimination. Call ProSteamUK now!

    Do you clean fabric and leather upholstery?

    Our cleaning agent disinfects and deodorises fabrics and we can also clean, deodorise and protect leather in the home or in the car.

    We have just purchased a used car, can you clean the interior to make it safe for my kids?

    The eco-safe cleaning agent we use contains a powerful disinfectant which kills 99.9% of germs, viruses, mould and bacteria. Every part of the interior of the vehicle is “cleansed” using this product, leaving it hygienically clean and safe.

    I spilt a pint of milk in the boot of my car and it now stinks, can you help?

    We specialise in removing liquid spillages, once the milk has been removed our cleaning agent goes to work on the cause of the odour.

    We need our car valeted, how much do you charge?

    We are not a car valet service, we are specialists in upholstery cleaning, spillage and odour removal and complete interior cleansing, and as such, charges vary. Please contact us for more details and an estimate.

  • Leather Cleaning FAQs

    I have a very expensive Aniline leather sofa, can this be cleaned?

    Yes, we can, using the best leather cleaning products on the market from LTT Leathercare.

    Do you carry out leather repairs?

    Yes, we can carry out repairs on your leather upholstery in the home, workplace or car, subject to prior inspection on what may be realistically achievable.

    I bought a leather cleaner from the pound shop - I may as well have a go myself to save money..?

    Cheap, ‘off the shelf’ leather cleaners can actually harm leather. It is important that correct methods, equipment and cleaning agents are used to avoid the risk of damage and ensure a clean to an acceptable standard.

    Your home insurance will probably not cover damage cause by DIY cleaning; as it would be no accident that the product was applied to the leather!

    Do you clean leather upholstery in a car?

    Yes, we are specialists in cleaning and restoring leather seating and other interior upholstery. Please see our Car Interior Cleaning page for more details.

    Floor Cleaning FAQs

    How often should I get my flooring professionally cleaned?

    We recommend a deep clean every 12 months – this will ensure your flooring remain free of grease, dirt and scuffs.

    Can you seal my new Amtico & Karndean flooring?

    Once the fitters have installed your flooring and the glue has fully cured, we can arrive and apply our high quality, quick drying floor sealant.

    Do we need to remove all the furniture from the flooring before you arrive?

    To achieve the best results possible we need to have access to all the flooring

    What cleaners do you recommend for my flooring?

    We always advise our customers to use approved cleaning products from Amtico and Karndean – we carry excellent maintenance cleaning products which are totally safe to use on all luxury vinyl flooring.

    Does our flooring need sealing?

    Sealing will offer several benefits – first of all, sealing the flooring can enhance the colour of the flooring – allowing the colour to really pop out. A good sealant will also protect the vinyl against premature wear.

    How often should we get our karndean flooring cleaned?

    This really depends on how the flooring is maintained and how it’s used. Heavy use may require a deep clean and re-seal every 6-12 months.

    Our kitchen floor has lost its shine, can you help?

    Once we have deep cleaned the vinyl flooring, we then apply a hard wearing sealant which enhances the colour of the tile whilst providing a tasteful satin shine.

    Is it safe to use bleach on our flooring?

    Absolutely not! Always use the manufacturer’s recommended cleaning products and cleaning methods

Get in Touch!

For FREE advice and more information about our carpet cleaning service or any other service please use the contact form or call 01252 319391 or 07765 606040 for a FREE estimate or to arrange a visit.

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Carpet and upholstery cleaning across Surrey, Hampshire and Berkshire covering:

  • ProSteamUK Carpet and Upholstery Cleaning - Service coverage in Surrey, Hampshire, Berkshire and SussexAldershot, Farnborough, Fleet, Ash, Farnham, Alton, Woking, Guildford, Godalming, Hindhead, Bordon, Camberley, Ascot, Chobham, Frimley, Haslemere, Sunningdale and the surrounding areas…

  • Call us
    01252 319391
    07765 606040

  • ProSteamUk - National Carpet Cleaners Association